ĆncheiaČi conversaČiile cu clienČii folosind o abordare profesionalÄ Či politicoasÄ. MulČumiČi interlocutorului Či asiguraČi-vÄ cÄ sunteČi disponibil pentru alte nevoi. Articolul oferÄ sfaturi Či Čabloane pentru telefon, chat Či e-mail.
Atunci cĆ¢nd comunicaČi cu clienČii sau potenČialii clienČi, gÄsirea modalitÄČii potrivite de a Ć®ntrerupe o conversaČie este la fel de importantÄ ca Či o deschidere adecvatÄ. De fapt, Ć®ncheierea unei interacČiuni Ć®ntr-o manierÄ profesionalÄ, politicoasÄ Či respectuoasÄ poate transforma chiar Či ceea ce ar fi putut Ć®ncepe ca o conversaČie neplÄcutÄ Ć®ntr-o experienČÄ pozitivÄ a serviciului pentru clienČi Či poate lÄsa clientului o impresie finalÄ bunÄ.Ā
Potrivit sondajului American Express, 68% dintre consumatori cred cÄ un reprezentant agreabil al serviciului clienČi este cheia pentru experienČe pozitive de serviciu. Mai jos gÄsiČi cĆ¢teva dintre exemplele testate Či adevÄrate despre cum puteČi Ć®ncheia conversaČiile cu clienČii Ć®ntr-un mod profesionist pe diverse canale de asistenČÄ pentru a vÄ asigura cÄ ai dvs. clienČi au Ć®ntotdeauna parte de o experienČÄ plÄcutÄ ori de cĆ¢te ori interacČioneazÄ cu dvs.
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āThanks for calling [COMPANY NAME]. Have a good day.ā
āYouāve been speaking with [ADVISOR NAME] today. Thank you for contacting [COMPANY NAME]. Have a great day.ā
āApologies once again for any inconvenience caused. Thank you for your call.ā
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āIf any other questions arise, please feel free to contact us at any time. Thanks so much for calling. Goodbye.ā
āThank you very much for you time, [CUSTOMER NAME], and thanks for calling [COMPANY NAME]. We look forward to working with you in the future. Have a great day!ā
āThank you for calling [CUSTOMER NAME], your feedback is extremely valuable to us. Please donāt hesitate to call us again if you have any questions.ā
āItās great that we have answered your questions today. Thanks for calling [COMPANY NAME]. Have a wonderful day.ā
āIām very pleased that weāve been able to help you today [CUSTOMER NAME], please call again if you need help.ā
āIf you have any other questions, please let me know. Looking forward to hearing back from you.ā
āIn the meantime, let me know if you have any more questions, comments, or concerns. Iāll be happy to assist you.ā
āI hope this helps. Drop me a line if you have any further questions. Feel free to hit us up on Facebook [link] or Twitter [link] if you want a fast response, too.ā
āAnd of course, Iām always here to answer any questions you may have. If I can help in any way, donāt hesitate to fire off an email.ā
āIf youāre interested in learning more about our product, please feel free to contact me or anyone else on our support team at any time. Weāre always here to help.ā
āThanks for your time, and give me a call or shoot me an email if you have any questions about the tool.ā
āPlease feel welcome to contact our support team at [phone number], or reply to this message and weād be more than happy to help.ā
āAs a reminder, hereās a [link] to our Knowledge Base where you can find more information about our product and company at any time.ā
āWe sincerely appreciate your understanding in this matter. Please feel free to reach out to me with any questions you may have.ā
āI apologize again for the inconvenience. I have relayed this feedback to the rest of my team and can assure you that this mistake wonāt happen in the future.ā
āI understand that this was not the answer you were expecting. But I will do my best to get it fixed as soon as possible and Iāll be sure to keep you updated.ā
āLet me know if this solution works for you. And as always, if thereās anything else I can help you with, donāt hesitate to reach out.ā
āThanks again for bringing this issue to our attention. I will update you on the progress within one week.ā
āI hope weāll stay in touch and get to work together again in the future. Please donāt hesitate to provide feedback and suggestions to help us improve, even from afar.ā
āMeanwhile, here are some actions you can take that may resolve the issue: [ā¦]. If these donāt work, Iāll get back to you within one business day with an alternative solution.ā
āIām glad I was able to get that sorted out for you. Before you go, is there anything else I can assist you with today?ā
āHappy I could help āŗ Wish you a good day!ā
āThank you for chatting with us today. Have a nice day. Goodbye.ā
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āThanks for using our live help service, and please feel free to contact us again if you need any further assistance. Goodbye!ā
āThank you for visiting! We hope to see you again!ā
āThanks for stopping by, we hope to hear from you again!ā
āMy colleague [AGENT NAME] from tech support department will be able to answer your question. I will invite him to our chat room now, one moment, please.ā
āUnfortunately, Iām not equipped to help you with that issue but I can transfer you to my colleague specialized for handling this type of request. Would you like that?ā
āPlease hold on, Iāll connect you with [AGENT NAME] from [DEPARTMENT] in no time.ā
āWould you please hold for a moment? Iām transferring you to the right person.ā
ā[CUSTOMER NAME], it seems that youāre no longer responding. I will have to close the chat for now. If you still need my help, you can request a chat again. Thanks for stopping by.ā
āItās been a while since your last response. I will have to close our chat. If you need any further help, weāre at your service. Have a good day!ā
āAs it seems like youāre no longer responding, Iāll end this chat session. If you still need any assistance, feel free to request a new session. Thanks for reaching out to us.ā
āIf any more problems arise and you canāt access our chat line, please feel free to email us at [email address] or call our customer service line at [phone number].ā
āLet us look into that for you. We will reply shortly.ā
āThanks for giving us the opportunity to help out, weāre here if you ever need us again!ā
āWeāll follow up to your DM as soon as it gets resolved.ā
āHope that helps, have a wonderful day!ā
āAre there any other questions I may help you with?ā
āLet us know how else we can help you.ā
āThank you. Great that I could be of help.ā
āThanks for the shout out ā Iāll get someone from tech support to look into it immediately!ā
āWeāll do all we can to get it fixed asap!ā
āHappy to help! Give us a shout if you need anything else.ā
Pentru a Ć®ncheia o conversaČie, Ć®ncheiaČi Ć®ntr-o notÄ bunÄ, Ć®ntrebĆ¢nd clientul dacÄ Ć®l mai puteČi ajuta cu ceva sau Ć®ncurajĆ¢ndu-l sÄ vÄ contacteze din nou Ć®n viitor.
PuteČi evita o conversaČie incomodÄ aducĆ¢nd Ć®n discuČie un subiect neimportant sau schimbĆ¢nd subiectul. DacÄ nu doriČi sÄ discutaČi situaČia, puteČi pur Či simplu sÄ declaraČi cÄ nu vÄ simČiČi confortabil sÄ vorbiČi despre aceasta. DacÄ simČiČi cÄ trebuie sÄ puneČi capÄt conversaČiei, puteČi spune cÄ trebuie sÄ plecaČi.
Nu Ć®ncheiaČi pur Či simplu un apel fÄrÄ sÄ spuneČi nimic. AsiguraČi-vÄ cÄ Ć®i mulČumiČi interlocutorului pentru timpul acordat Či anunČaČi-l cÄ Ć®i veČi trimite un e-mail de urmare dacÄ mai apare ceva.
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Etica Ć®n ce priveČte suportul acordat prin live chat
DescoperiČi importanČa eticii Ć®n suportul prin live chat pentru a oferi o experienČÄ excelentÄ clienČilor. AflaČi cum agenČii pot menČine relaČii de Ć®ncredere prin comunicare politicosÄ Či respectuoasÄ, respectĆ¢nd reguli esenČiale de conduitÄ. ExploraČi exemple de bune practici Či reguli de evitat pentru a optimiza interacČiunile online.
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