Șablon de răspuns agent

Serviciul de asistență

Serviciul de relații cu clienții LiveAgent oferă soluții CRM, centru de apel și gestionare a proiectelor, asigurând satisfacția clienților și creșterea vânzărilor. Utilizarea chatbot-urilor și a serviciilor de asistență telefonică îmbunătățește experiența clienților.

Rapoarte

LiveAgent is a comprehensive customer contact and management solution that includes customized contact fields, call quality evaluation, customer information, and an internal knowledge base. The company offers both the LiveAgent audit journal program and the reporting service for customer support. With 11 reporting functions and the ability to track SLA compliance and identify areas for improvement, LiveAgent helps businesses improve customer experiences, agent efficiency, sales, and satisfaction. A free demonstration is available to learn more about the solution and create a measurable plan for task-specific concentration.

Disponibilitatea agenților

LiveAgent is a software that helps companies manage high volumes of customer requests and improve customer satisfaction. It incorporates multiple features, such as direct conversations, community forums, and social media integration, which can reduce cart abandonment rates and attract potential customers. LiveAgent offers a hybrid ticket system with an intuitive interface that combines all communication channels to provide agents with optimal workload and comprehensive customer information. It is a cost-effective solution that has received excellent reviews from small, medium, and large businesses, including renowned companies like BMW, Huawei, Yamaha, and the University of Oxford. Anyone can try LiveAgent for free for seven days and even migrate data from SupportBee effortlessly.

Serviciul de chat

Serviciul de chat este esențial pentru managementul relațiilor cu clienții, permițând comunicarea în timp real și oferind un serviciu rapid și eficient.