Tarifele LiveAgent

Încercare gratuită de 7 sau 30 de zile Nu este necesar cardul de credit Actualizați și plătiți pe parcurs Fără contracte Fără taxă de configurare Anulare în orice moment

Business

Enterprise

Economisiți până la 20% cu facturarea anuală

Small business

Un plan avansat cu mai puține limite și mai multe caracteristici

^$9/agent

pe lună, facturat anual
sau ^$15 facturare lunară

3 conturi de email
2 butoane de chat live
10 departamente
1 bază de cunoștințe
50 de reguli pentru evenimente
Serviciu pentru clienți
Configurare White Glove

Vedeți toate caracteristicile

Medium business

Un plan versatil și echilibrat pentru asistență completă pentru clienți

^$29/agent

pe lună facturat anual sau ^$35 facturare lunară

Totul într-un plan mic
10 conturi de email
5 butoane de chat live
Asistență Call Center
20 de departamente
Găzduire domeniu personalizat
150 de reguli pentru evenimente
30 de reguli pentru timp
10 reguli SLA
Rapoarte
Instruire pentru produse

Vedeți toate caracteristicile

Cel mai popular

Large business

Un plan all-inclusive cu limite foarte mari și capabilități complete

^$49/agent

pe lună facturat anual sau ^$59 facturare lunară

Totul în planul Medium
150 de conturi de email
50 de butoane de chat live
3 Numere Whatsapp
150 de departamente
2 baze de cunoștințe
500 de reguli pentru evenimente
100 de reguli pentru timp
50 de reguli SLA
Raport de urmărire a timpului
Jurnal de audit
Funcții personalizate

Vedeți toate caracteristicile

Enterprise

O soluție completă cu suport suplimentar și servicii exclusive

^$69/agent

pe lună facturat anual sau ^$85 lunar

Totul în planul Large
500 de conturi de email
100 de butoane de chat live
3+ Numere Whatsapp
300 de departamente
10 baze de cunoștințe
1000 de reguli pentru evenimente
200 de reguli pentru timp
100 de reguli SLA
Brand gratuit
Manager de cont senior
Asistență prioritară
Integrări canale asistate
Configurare personalizată a facturării

Vedeți toate caracteristicile

DO NOT translate – hidden for formatting – or ^$0

* Serviciul este taxat conform listei de prețuri, pe care o găsiți în comparația completă a planurilor de mai jos

Free

Cont gratuit cu unele limitări

Vedeți toate caracteristicile

^$0/agent/lună

Ofertă pentru Start-up-uri

Ofertă specială pentru echipele selectate

Vezi condițiile

Comparați planurile

Consultați comparațiile noastre de planuri și selectați-l pe cel mai bun pentru dvs.

Communication channels

Customer Portal Setup a customer portal complete with a knowledge base, forum, and FAQs. Customer portal feature	Y	Y	Y	Y	Y
Contact forms – Contact us buttons Give your customers the option to reach out via a contact form that’s placed directly on your website.Contact form feature	3	10	50	1	200
Contact forms – In page Give your customers the option to reach out via a contact form that’s placed directly on your website.Contact form feature	3	10	50	1	200
Slack notifications Receive a Slack notification every time you receive a new ticket or a ticket response in LiveAgent. Slack notification feature	Y	Y	Y	—	Y
Customer forum Create an online community forum for your users. Empower them to ask questions, provide answers, and lead discussions. Customer forum feature	Y	Y	Y	Y	Y
Email ticketing – Incoming email accounts Smart email ticketing ensures no emails get lost or remain unanswered. Our ticketing system also prevents duplicate responses with the agent collision detection feature. Ticketing feature	3	10	150	2	150
Email ticketing – Outgoing email accounts Smart email ticketing ensures no emails get lost or remain unanswered. Our ticketing system also prevents duplicate responses with the agent collision detection feature. Ticketing feature	3	10	150	2	150
Live chat button Gain customer trust and boost sales with personalized, real-time live chat support. Live chat feature	2	5	50	1	100
Proactive chat invitations Engage your website visitors by inviting them to chat with your agents. Proactive chat invitations feature	—	Y	Y	—	Y
Call center Utilize call center to efficiently manage and handle customer interactions. Call center feature	—	Y	Y	—	Y
Feedback buttons Encourage customers to send you new ideas and Feedback for future development. Feedback&Suggestions feature	—	Y	Y	—	Y
Viber Respond to Viber messages directly from your LiveAgent dashboard. Viber feature	$39/month	$39/month	Y	—	Y
Twitter Monitor unique keywords and respond to Tweets that require action. All responses made from LiveAgent are sent as Tweets. Twitter feature	$39/month	$39/month	Y	—	Y
Facebook & Instagram Respond to Facebook messages, posts, comments, or mentions directly from LiveAgent. Facebook feature	$39/month	$39/month	Y	—	Y
WhatsApp newIntegrate your WhatsApp number with your LiveAgent ticketing system and use it to reply to WhatsApp messages within the ticketing system. Note: The integration currently works only with Twilio and 360dialog providers.	—	—	3 numbers	—	3+ numbers
Video call functionality Increase outbound sales and improve customer satisfaction with our video call feature. Get personal, and don’t forget to smile! Video call feature	—	Y	Y	—	Y

Conversation management

Ticket history Store all tickets and chat transcripts indefinitely. Access all past tickets, conversations, and call recordings for quality assurance, legal, or training purposes at any time.	Unlimited	Unlimited	Unlimited	7 days	Unlimited
Merge tickets Received multiple tickets about the same issue and want to combine them? No problem! Use our merge tickets feature.	Y	Y	Y	Y	Y
Custom ticket fields Learned some valuable information? Create a custom ticket field and add it to the ticket info panel. Custom ticket field feature	Y	Y	Y	Y	Y
Split tickets Received a ticket with multiple requests? Split the ticket into two and assign each to a different agent/department. Split tickets feature	Y	Y	Y	Y	Y
Internal tickets Create an internal note for your colleagues. The notes are visible to agents only, so there’s no need to worry that other end-users or customers seeing your private notes. Internal tickets	Y	Y	Y	Y	Y
Attachments Easily drag and drop attachments (images, music, video, documents, etc.) to share them with your customers. Attachments feature	Y	Y	Y	Y	Y
Ticket mass actions Select multiple tickets at once and run mass actions tosavetime. With this feature, you can resolve, transfer, or delete multiple tickets with a single click. Ticket mass actions feature	Y	Y	Y	Y	Y
To Solve Algorithm Automatically prioritize tickets that need to be solved according to service level agreements (SLAs) and the date and time they were received. To Solve Feature	Y	Y	Y	Y	Y
Ticket satisfaction survey Automatically send out ticket satisfaction survey emails after each interaction to ensure your customers receive high-quality service.	—	Y	Y	—	Y
Custom tags Add custom tags to organize and filter through tickets while viewing their contents at a glance.	Y	Y	Y	Y	Y
Custom ticket filters Create unique ticket filters to make searching and filtering easier. Custom ticket filters feature	300 filters / agent	500 filters / agent	1000 filters / agent	50 filter / agent	5000 filters / agent
Agent notes to tickets Add private notes to tickets. Private notes are visible to agents only, so there’s no need to worry about your customers or other end users seeing them. Agent notes to tickets feature	Y	Y	Y	Y	Y
Real-time dashboards A real-time overview of your usage statistics.	Y	Y	Y	Y	Y
Ticket transfers Transfer tickets to the agents or departments that are best equipped to handle them with a single click.	Y	Y	Y	Y	Y
WYSIWYG editor Use our WYSIWYG editor to style the content of your emails, email templates, and knowledge base articles. WYSIWYG editor feature	Y	Y	Y	Y	Y
Multiple ticket tabs Solving more than one ticket at a time? No problem! Open up multiple ticket tabs in your LiveAgent app and switch back and forth as needed. Multiple ticket tabs feature	Y	Y	Y	Y	Y
Business hours When are you available to help your customers? Let them know with the Business hours feature	Y	Y	Y	Y	Y
Departments Create sales, marketing, and tech support departments for easier ticket routing and division of responsibilities.Departments feature	10	20	150	3	300
Roles in departments	—	—	—	—	Y
Canned messages Speed up your responses by using predefined sequences of text. Canned messages feature	20	100	500	—	1000
Contacts & Groups Segment customers by interests, age, nationality, or any other metric. Contacts feature & Groups feature	Y	Y	Y	Y	Y
Predefined answers Create predefined answers for support queries that can be answered with a generic response. Predefined answers feature	20	100	500	—	1000
Chat transcripts Do your customers need a copy of the conversation they’ve had with you? Provide them with chat transcripts via email.	Y	Y	Y	—	Y
File sharing over chat Our live chat supports JPG, JPEG, PNG, GIF, PDF, and TXT file sharing.	Y	Y	Y	Y	Y
Mobile chat window Our live chat widgets are responsive – customers can start chats on mobile or desktop with ease.	Y	Y	Y	Y	Y
Chat welcome message setting Send out automated chat welcome messages to your new website visitors to showcase that you’re online and available to help them as needed.	Y	Y	Y	Y	Y
Real-time visitors monitor Monitor what your website visitors are up to. See which URLs they have open, how long they’ve been browsing each page, and get notified when they navigate to a new page on your website.	—	Y	Y	—	Y
Chat Satisfaction Surveys Get immediate feedback after each customer interaction.Find out how you can improve, what was done right, and monitor customer satisfaction over time. Agent ratings feature	—	Y	Y	—	Y
Time Tracking Gain a deeper understanding of your help desk’s performance by tracking your agent’s working habits. See how long it takes them to respond to each ticket, how long they were online, or how long their breaks were. Time tracking feature	—	—	Y	—	Y
Call Queueing If all online agents are busy with ongoing calls, LiveAgent will automatically create a call queue for new callers. Call queue indicator	—	Y	Y	—	Y
IVR Improve your customer’s call center experience by designing comprehensive interactive voice response (IVR) trees that route them to the correct support department or agent. IVR feature	—	Y	Y	—	Y
In call recordings Unlimited call recording ensures that you are always protected with high quality recordings of your calls whenever you need them most. Unlimited call recordings feature<	—	Y	Y	—	Y
Call routing & transfers Our call center software is equipped with ACD and attended call transfers. Enjoy seamless call transitions from one department or agent to another starting today. Call routing and Call transfers feature	—	Y	Y	—	Y
Custom roles Create and name roles and customize agent permissions. Custom roles feature	—	—	3	—	40

Personalizare

Chei API Conectați diverse programe, software sau instrumente cu LiveAgent și automatizați nenumărate sarcini. Caracteristica API	1	5	10	—	100
Șabloane de mail pentru clienți Configurați șabloanele de e-mail pentru clienții și agenții dvs. Toate șabloanele de e-mail trimise de LiveAgent pot fi formatate ca e-mailuri HTML sau text simplu. Caracteristica de șabloane de e-mail	Y	Y	Y	Y	Y
Reguli & Reguli de timp Creați declanșatoare personalizate, reguli de automatizare și reguli de timp pentru a accelera sarcinile repetitive care nu necesită atenția agenților dvs. Caracteristica reguli și Reguli de timp	Y	Y	Y	—	Y
Gamificare Motivați, distrați, creșteți productivitatea și încurajați colaborarea în cadrul echipelor. Caracteristica de gamificare	Y	Y	Y	Y	Y
Personalizarea widget-urilor formularului de contact Alegeți un widget de formular de contact din galeria noastră de șabloane și personalizați-l pentru a se potrivi cu estetica afacerii dvs.	Y	Y	Y	Y	Y
Personalizarea widget-urilor de chat Alegeți un widget de chat din galeria noastră de șabloane și personalizați-l pentru a se potrivi cu paleta de culori a afacerii dvs.	Y	Y	Y	Y	Y
Configurarea sunetului Personalizați sau dezactivați orice sunete de notificare pe care le auziți în LiveAgent. Alegeți din sunetele noastre existente sau încărcați propriile fișiere. Caracteristica de configurare a sunetului	—	Y	Y	—	Y
Căutare & înlocuire LiveAgent poate căuta automat șiruri de caractere specifice în fiecare mesaj primit și le poate înlocui cu altceva înainte de a fi afișate sau stocate în baza de date. Caracteristica de căutare & înlocuire	—	Y	Y	—	Y
Personalizarea widget-urilor de apelare Creați widget-uri de apelare atrăgătoare sau alegeți din galeria noastră de șabloane. Personalizați orice design existent în funcție de nevoile dvs.	—	Y	Y	Y	Y
Personalizarea widget-urilor pentru apeluri video Creați widget-uri atractive pentru apeluri video sau alegeți un design existent din galeria noastră de șabloane. Personalizați orice șablon existent în funcție de nevoile dvs.	—	—	Y	—	Y
Baza de cunoștințe Creați categorii în portalul Clienți pe baza produselor, serviciilor sau tipurilor de clienți. Adăugați articole din baza de cunoștințe, forumuri sau panouri de feedback. Baza de cunoștințe	1 – default	1	2	1 – default	10
Baza de cunoștințe multiplă Baza de cunoștințe multiplă* vă oferă posibilitatea de a crea un număr nelimitat de portaluri separate pentru clienți, fiecare dintre acestea putând avea propriul design, setări și conținut unic. Baza de cunoștințe	$19 / lună / per acc	$19 / lună / per acc	$19 / lună / per acc	—	Y
Branding gratuit Îndepărtați marca LiveAgent din ferestrele și butoanele de chat live, baza de cunoștințe/portalul clienților, ferestrele și butoanele de apelare, formularele de contact, formularele de feedback și șabloanele de e-mail.	—	$19 / lună / per acc	$19 / lună / per acc	—	Y

Reporting

Analytics overview Get an overview of your customer support. See who is interacting with your company and monitor the service they’re receiving. Analytics overview feature	—	Y	Y	—	Y
Performance report Monitor the performance of your support agents. See who is the most productive, who prefers e-mails over live chats, and who delivers consistent results over time. Performance report feature	—	Y	Y	—	Y
Agent report Create agent reports for work time, answered tickets, chats, calls, sales, ratings, and more from a specific time range. Agent report feature	—	Y	Y	—	Y
Agents ratings Generate agent rating reports complete with customer’s comments. Agents ratings feature	—	Y	Y	—	Y
Department report Generate reports about each department’s number of answered tickets, chats, calls, and more during a specific time range. Department report feature	—	Y	Y	—	Y
Channel report LiveAgent provides you with detailed insights about every communication channel: email, live chat, call center, contact forms, Instagram, Facebook messages, Tweets etc. Channel report feature	—	Y	Y	—	Y
Tag report Generate tag reports from a specific period of time. Individual entries can be sorted by time range, department, channel, and agent. Tag report feature	—	Y	Y	—	Y
Ticket history Filter tickets by day, week, month, year, or a custom date range to generate a ticket history report. Find out which departments had the most assigned tickets, which agents solved them, their current statuses, and more.	—	Y	Y	—	Y
My work report Generate reports about the work you’ve done in a day, week, month, year, or during a custom date range. Find out how many tickets were assigned to you, from which channel they came from, and their current status.	—	Y	Y	—	Y
Agent availability for calls, chats, ticket Monitor the availability of your agents and see exactly when they’re online (date, hours, from, to). Agent availability feature	—	Y	Y	—	Y
Call, chat availability Generate reports about each agent’s availability to answer calls and chats. Discover who’s most involved, and who needs to ramp up their support efforts.	—	Y	Y	—	Y
Call, chat, ticket load Find out which agents had the most tickets, calls, and chats assigned to them to compare and optimize your agent’s workloads.	—	Y	Y	—	Y

Support and services

Customer Service We offer 24/7 customer support year-round. Contact us on live chat, email, phone, social media, or through our customer portal. We also offer multi-lingual support.	best effort	24/7	24/7	best effort	24/7
White Glove Setup Sit back and relax while we set up your LiveAgent account for you. Log in to a ready to use helpdesk system that will boost your agent’s productivity and improve your customer service.	Y	Y	Y	Y	Y
iPhone/Android apps We offer a LiveAgent app for both Android and iOS operating systems. iPhone/Android mobile applications feature	Y	Y	Y	Y	Y
Multiple language support LiveAgent currently supports 45 language translations with new ones being added regularly. Multiple language support feature	Y	Y	Y	Y	Y
Multiple website support Have multiple businesses, products, or subdomains with unique websites? No problem, LiveAgent can fetch and streamline all tickets into a single LiveAgent account.	Y	Y	Y	Y	Y
Multibrand Support Handle help desk communication for multiple brands and business from one software.	Y	Y	Y	Y	Y
Hardware IP phone Feel more comfortable using your hardware phone? No problem! Connect it with LiveAgent to answer calls on it. There’s no need to use softphones or answer calls in-browser if you’re not into it.	Y	Y	Y	Y	Y
Online product training Schedule a LiveAgent training for your Support manager to help him understand the tool better or assist with some configuration challenges he may found on his way with LiveAgent.	—	Y	Y	—	Y
Senior account manager Support from an account manager as direct point of contact. Account manager can be provided on request in the Large plan for accounts with 50+ agents.	—	—	—	—	Y
Dedicated onboarding team Get white-glove setup assistance from our team of experts who will help you get started with LiveAgent’s tools and features.	—	—	—	—	Y

Security and permissions

EU/US/UK/SG Data Center Currently, we have multiple data centers around the world. We are installing our customer accounts on the best possible server point depending on where they are located and taking their national laws into account. Multiple Data Centers	Y	Y	Y	Y	Y
SpamAssassin Integration Save time and fight against spam with automatic spam filtering. LiveAgent implements the SpamAssassin anti-spam platform, which blocks spam. SPAM filters feature	Y	Y	Y	Y	Y
Access restriction to agent panel Restrict the number of IP numbers that have access to your agent panel.	Y	Y	Y	Y	Y
Password Policy Management LiveAgent ensures that the password you select for your account hasn’t been compromised in previous data breaches.	Y	Y	Y	Y	Y
2-step verification Protect your LiveAgent account with your password and an additional code from the Google Authenticator mobile app. 2-step verification feature.	Y	Y	Y	Y	Y
HTTPS encryption All LiveAgent hosted accounts run on a secure connection using the HTTPS protocol. HTTPS encryption feature	Y	Y	Y	Y	Y
Banned visitors list Is someone spamming you or being obnoxious? Ban their IP address to prevent them from chatting with you. Lift the ban when you’re ready by reviewing the list of visitors who are banned from your chat.	Y	Y	Y	Y	Y
Audit Log Find something suspicious? Review the audit log to see what actions each agent has performed during a specific period of time. Audit log feature	—	—	Y	—	Y
Custom Domain hosting Host your LiveAgent account on your own domain instead.	—	Y	Y	—	Y
SSO Use single sign-on (SSO) to make logins easier for your agents. Log in once without re-entering authentication factors and speed up the process.	—	—	Y	—	Y
Customisation of system email templates Change the wording and design of all system emails and customize them whenever you need to.	Y	Y	Y	Y	Y

Automation

Event Rules Set up automation rules for various events and determine what actions will perform automatically whenever a specific event happens in LiveAgent.	50	150	500	—	1000
Time Rules Set up time-based rules that will perform actions automatically after certain time periods pass in your LiveAgent system.	—	15	100	—	200
SLA rules Set up internal Service Level Agreement (SLA) rules that ensure a smooth experience for your agents and customers. Use them to determine responsibility, penalties and remedies for maintaining a correct workflow.	—	5	50	—	100
SLA levels Set up your Service Level Agreement (SLA) rules in multiple levels to ensure correct workflows on more than one level. You can use them to specify workflows in different circumstances.	—	5	20	—	100

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construite cu LiveAgent

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FrëschKëscht a început ca un proiect școlar și acum s-a transformat într-o companie reală datorită bunei asistențe pentru clienți și succesului.
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Post Affiliate Pro este cel mai important software de urmărire a afiliaților disponibil din 2004. Este de încredere pentru peste 30 de mii de companii.
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ZľavaDňa este un magazin online slovac, ce oferă produse cu oferte zilnice, servicii și cadouri cu reduceri de până la 90%.
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LiveAgent
Vedeți cum funcționează!

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LiveAgent Product Tour | Live Agent02:25

Live AgentMarch 10, 2021

Tarifele LiveAgent

Aveți nevoie de ajutor pentru a alege cel mai bun plan pentru dvs.?

Fiecare afacere este diferită. Avem o echipă de manageri de succes al clienților pregătiți să analizeze cazul dvs. specific de utilizare.

Economisiți mai mult cu LiveAgent

Comparați diverse opțiuni de software pentru helpdesk și găsiți cea mai bună ofertă. Selectați numărul de agenți de care aveți nevoie, obțineți o comparație de prețuri și găsiți instrumentul ideal de ticketing.

Tarifele LiveAgent

Small business

Medium business

Large business

Enterprise

Free

Ofertă pentru Start-up-uri

Comparați planurile

Small business

Medium business

Large business

Free

Communication channels

Conversation management

Personalizare

Reporting

Integrations

Support and services

Security and permissions

Automation

Cele mai bune experiențe ale clienților sunt
construite cu LiveAgent

Satur

FrëschKëscht

Post Affiliate Pro

ZľavaDňa

Websupport

SolidTrust Pay

LiveAgent
Vedeți cum funcționează!

Aveți nevoie de ajutor pentru a alege cel mai bun plan pentru dvs.?

Economisiți mai mult cu LiveAgent

Încercați toate canalele de comunicare în timp ce LiveAgentul dvs. este pregătit.

Tarifele LiveAgent

Small business

Medium business

Large business

Enterprise

Free

Ofertă pentru Start-up-uri

Comparați planurile

Small business

Medium business

Large business

Free

Cele mai bune experiențe ale clienților sunt construite cu LiveAgent

Satur

FrëschKëscht

Post Affiliate Pro

ZľavaDňa

Websupport

SolidTrust Pay

LiveAgentVedeți cum funcționează!

Aveți nevoie de ajutor pentru a alege cel mai bun plan pentru dvs.?

Economisiți mai mult cu LiveAgent

Încercați toate canalele de comunicare în timp ce LiveAgentul dvs. este pregătit.

Cele mai bune experiențe ale clienților sunt
construite cu LiveAgent

LiveAgent
Vedeți cum funcționează!