Serviciul pentru clienți nu se oprește când părăsiți biroul. LiveAgent oferă o aplicație nativă Android pentru dispozitivul dvs. mobil preferat, astfel încât să puteți oferi servicii pentru clienți din mers.
Descărcați aplicația gratuită Android LiveAgent care vă permite să rămâneți conectat la vizitatorii site-ului dvs. în afara biroului. Puteți discuta cu clienții dvs. oriunde, puteți trimite răspunsuri rapide și vă puteți impresiona clienții cu asistență constantă.
Caracteristici principale:
- Rezolvați, transferați și răspundeți la tichete
- Discutați cu clienții dvs. direct din aplicație
- Utilizați filtre prestabilite pentru a vă organiza tichetele
- Primiți notificări push de tichete sau chat-uri noi
- Vedeți etichete, notițe și departamente pentru fiecare tichet
Asistență completă pentru clienți în mână. Rezolvați tichete și fiți mai productiv în deplasare!
Descărcați aplicația Android LiveAgent
Provide support on the go
Download our iOS app and start answering tickets from anywhere. Try it today for free. No credit card required.
LiveAgent is a software company that provides customer service solutions. Their products include software for VoIP phone systems, call center management, email management, and customer portals. They also offer a blogging platform, a glossary of terms, and webinars. LiveAgent has won awards and certificates, and has positive reviews from customers. They have partnerships and an affiliate program. The company has a support portal and offers data migration. LiveAgent is focused on security and privacy, and complies with GDPR regulations. They offer demos and have social media and newsletter subscriptions available. They are in the process of building a dashboard for new customers.
LiveAgent offers a range of features for managing customer support inquiries, including a ticketing system that enables simultaneous handling of tickets by multiple agents, unlimited fields for storing additional information, detailed customer information, and the ability to export tickets in CSV format. Other features include live chat, customizable chat buttons, built-in visitor tracking and analytics, real-time conversation monitoring, and automated distribution of conversations. The platform also includes a call center with features such as automatic call back, call routing, IVR, and internal calling. LiveAgent also integrates with social media platforms such as Facebook and Twitter to improve customer support on those channels.
LiveAgent offers direct conversations, community forums, and self-service options to improve customer service and reduce cart abandonment. The software also includes a complaint management system and integrates with social media. Benefits of using LiveAgent include improved agent productivity, increased customer satisfaction, and lower support costs. The platform includes features such as ticket management, voice and video calls, and real-time chat. The solution is flexible, rich in features, and competitively priced. Overall, LiveAgent provides a comprehensive customer support solution.
The use of chat services is important for customer relationship management as it provides a fast and efficient communication option for representatives. Chat services allow for real-time conversations between agents and customers, with the option for chatbots to provide quick responses to repetitive questions. Best practices for chat services include having a chat box on every page of a website, utilizing personalized communication with customers, and integrating chat with CRM for team convenience. LiveAgent offers messaging services and the ability to integrate chat with CRM for improved customer satisfaction.
